Red Flag - kvCORE IS NOT SAFE TO USE!! Potential loss of all your database !
Red Flag!! Think twice if you are considering to use kvCORE. The most un-safe CRM I ever used, not recommend at all. kvCORE deleted my …
Overview
What is kvCORE?
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
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What is kvCORE?
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://i.insiderealestate.com/kvcore…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
My 5 Favorite RE Tech Features!! KVcore Demo
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kvCORE Playbooks - How to use kvCORE Playbooks to get real estate leads
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kvCORE Pricing - HUGE Discount for eXp Realty - What's the Price Difference?
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kvCORE SETUP TRAINING Videos - Drip Campaigns | Property Boost LEADS [TUTORIAL]
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kvCORE Training Videos - Top FIVE Things To Do On kvCORE Today!
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is kvCORE?
kvCORE is a real estate platform that helps brokerages, teams, and agents to scale and grow:
kvCORE features:
1) Dedicated IDX websites for all offices, teams, and agents - equipped behavioral intelligence, automation, and chat.
2) Smart CRM bubbles up top priorities for agents in one single dashboard.
3) Mobile app enables agents to wake up to warm leads right on their phone everyday.
4) Marketing automation system provides agents mass email + text, video messaging, power dialer, and pond accounts.
5) Social sharing tools drive exposure of listings.
6) Business analytics suite creates tight transaction integration and automation for payouts.
kvCORE Features
- Supported: Smart CRM
- Supported: IDX Websites
- Supported: Auto Nurture Campaigns
- Supported: Mass Email + Text + Video
- Supported: Mobile App + Dialer
- Supported: Lead Gen Tools
- Supported: Listing Marketing
- Supported: Squeeze Pages
- Supported: Behavioral Intelligence + Automation
- Supported: Integration Ready
- Supported: Voicemail Drop w/BombBomb
- Supported: Pond Accounts
- Supported: Business Analytics Suite
- Supported: Social Sharing Tools
kvCORE Screenshots
kvCORE Video
Quick overview of the kvCORE platform.
kvCORE Integrations
kvCORE Competitors
kvCORE Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Frequently Asked Questions
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
Reviewers rate Support Rating highest, with a score of 2.
The most common users of kvCORE are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
kvCORE is widely used by real estate agents and brokerages for a variety of purposes. Users rely on kvCORE to effectively manage their schedules, ensuring that they stay on top of important tasks and maintain consistent contact with leads. The software's lead generation and auto-marketing capabilities are highly valued by users, particularly the lead gen squeeze page feature which generates a significant number of leads for their businesses. The kvCORE app is also greatly appreciated as it allows users to receive instant notifications on their phones, enabling quick and convenient responses to new leads, questions, or texts.
For eXp Realty agents, kvCORE serves as an essential tool, providing each agent with their own dedicated agent system, website, and CRM. Many users consider kvCORE to be their primary customer relationship management solution, using it as a hub for marketing campaigns such as mass texting, mass emailing, and video sharing. It has proven instrumental in streamlining business processes and taking businesses to the next level.
Additionally, entire organizations utilize kvCORE as a comprehensive system for CRM, lead generation, sales opportunities, and client management. The software helps prevent missed opportunities through automated communication and prompts for manual follow-ups. Despite some complexities reported by certain users in terms of training and customization processes, many appreciate the depth and usefulness of kvCORE in various aspects of their real estate business.
While there have been reports of challenges such as difficulties with lead imports when switching brokerages and complaints about the training process, other users have found success in using kvCORE for creating marketing materials, generating leads, and closing deals. It is worth noting that the software may be better suited for large enterprise brokerages due to its advanced features but can still be beneficial for individual agents who wish to drive leads through paid campaigns and automate communication efforts.
It is important to mention that some users have expressed concerns regarding customer support experiences and perceived lack of integrity from the company. Additionally, there have been instances where auto-replies to customers became obnoxious, leading to requests for unsubscribing. Furthermore, while kvCORE offers valuable services, it comes at a cost and some users have highlighted the need for better support in order to fully utilize its advanced system.
Overall, kvCORE is widely used by organizations and individuals for lead generation, client management, and communication. While experiences and satisfaction levels may vary, many real estate professionals find value in the software's features.
Automation Efficiency: Users have expressed that kvCORE's automation feature is incredibly helpful in managing leads, with some mentioning how impressed they are with the software's ability to automatically send texts and emails based on lead actions. This automation has made lead management more efficient for users.
Easy Lead Generation: Many users highly praise kvCORE's squeeze page feature, noting that it simplifies lead generation by handling all the necessary steps, such as capturing contact information, sending relevant homes, and even sending automated thank-you texts. They appreciate how this feature ensures no potential opportunities fall through the cracks.
Organizational Assistance: Users value how kvCORE helps them stick to a daily schedule by providing tasks to complete each day. By logging in and following the instructions provided, users can easily perform actions like calling leads or creating market reports. This feature simplifies lead management and helps users stay organized and on task.
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Lack of Customization Options: Some users have expressed a desire for better customization options for their websites in kvCORE. They feel that the current templates do not offer enough flexibility to truly reflect their brand and unique selling points.
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Slow Support Response Times: Several users have mentioned that they would like quicker response times from the support staff at kvCORE. They find the current wait times for support chat to be long and prefer more timely assistance when they encounter issues or have questions.
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Non-Intuitive User Interface: Users have commented that they find the software interface of kvCORE to be non-intuitive and not designed with regular users in mind, but rather geared towards software engineers. They believe that improvements could be made to make it more user-friendly and easier to navigate, especially for those without technical backgrounds.
Users commonly recommend the following for KvCORE:
Invest time in training: Users suggest dedicating a good amount of time upfront to learn how to use KvCORE effectively. They recommend watching training videos, signing up for training webinars, and utilizing all the training material available. Users advise investing in training to become proficient with KvCORE's features and recommend joining the mastermind group and relying on customer support for assistance.
Utilize all features and possibilities: Users highly recommend exploring the possibilities of KvCORE to enhance business communications. They suggest setting up customers on drip campaigns to stay in touch and recommend switching to KvCORE for better lead tracking and marketing plans. Users also advise utilizing the Smart CRM feature of KvCORE and recommend running through basic training and importing contacts to the CRM immediately.
Take advantage of resources: Users highly recommend taking advantage of the help available for learning how to use KvCORE. They suggest watching tutorial videos in the system and on YouTube, as well as attending webinars and researching all the benefits offered. Users also advise finding someone experienced with the software to show you how it works and suggest spending time playing with the features of KvCORE on a daily basis.
Overall, users recommend investing time in training, utilizing all features of KvCORE, and taking advantage of available resources to make the most of this system for website management, dialer, CRM, lead gen, and more.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
October 10, 2023
kvCORE - One step forward, two steps back.
I use kvCORE as a CRM to follow up with clients and set up campaigns. It automates my business for me. The problem is, in my opinion, the campaigns are very generic and most Sales Agents are using this program, so everyone has the same thing. I think this program is a cash cow and tries every way possible to milk you for more money. In my experience, it falls flat by not being responsive with problems, and the entire system is riddled with bugs. Some so basic, and completely on purpose such as lot letting you get coming soon listings for buyers. From what I understand, apparently, this feature was removed by some, in my opinion, genius within the company willingly.
- In my opinion, thinking of new useless ways to milk more money from subscribers
- In my experience, customer service reps not knowing the products available, or even being helpful assisting you. They put a ‘ticket in’ and nothing gets fixed.
- In my experience, constant bugs and problems. Very consistent with this one
- Literally everything. I think their free websites are terrible. Good luck getting it to pop up well on a google search.
- In my experience, their campaigns are useless on their own.
- In my opinion, Support is terrible
- Emails lack options to add attachments
- System doesn’t remove duplicate clients
- In my experience, when you transfer a lead, they will keep getting the previous agents campaigns. I think this is super confusing for consumer and terrible for agents since you need to constantly babysit kvCORE.
December 03, 2022
I have never used a product that was less user friendly.
Score 1 out of 10
Vetted Review
Verified User
CMA, Lead generation, etc is what it's for. I don't use it anymore than I need to. Fortunately I'm not required to to use it. But it's provided by my brokerage. I wish it was user friendly. I pay to use it as part of my monthly desk dues. I get my leads out of kvCORE & take those elsewhere.
- Not one thing!
- It sends unwanted canned responses to potential clients that you haven't approved. You must figure out how to use it to make them stop. This was day 1.
- If you like to learn using many many different videos to learn a product, then this maybe for you.
- As costly as I'm told kvCOREis for our brokerage, perhaps a training done done by a real live kvCORE trainer would be an excellent start.
- Having kvCORE up where the different components can be used separately. It very all-or-nothing now.
- Make it more user friendly.
July 20, 2022
A CRM on Steroids
KVCore has been a vital part of our company for several years. We use it to manage all of business leads, customers, clients and our sphere of influence. It is very easy to miss out on an opportunity to do business with someone when you get busy in real estate. KVCore helps to prevent missed opportunities by automating some communications so agents don't drop the ball. In addition we use it to prompt tasks and manual follow up to add the human touch. Not only does it help prevent lost opportunities, it help create opportunities that might not otherwise have materialized.
- Communication
- Follow Up
- Engagement
- None that I can think of
July 08, 2022
You need to integrate kvCORE into your business
kvCORE completely changed how I do business. It has helped me take my business to the next level by helping me streamline my business. It can take a while to get everything up and running, but if you hunker down and knock it out, you will be up and running in no time. I am so happy with everything the software has to offer. Not to mention, the support team is absolutely fabulous.
- Reminds me to follow up with clients.
- Runs fantastic ads on my listings.
- Helps me gain more contacts / leads.
- More initial training - like pop up tabs that walk you through the webpage.
- More help setting up my custom webpage.
- More guidance with campaigns.
I use kvCORE as my primary customer relationship management solution. I also use it as a hub for my marketing campaigns as well. It is good for mass text, and mass emails and you can even send video over it which is a very nice feature to have. I would recommend it as the best CRM software for REALTORS.
- Artificial intelligence is very intuitive.
- The mass texting and email is very effective especially when you use hashtags.
- The Squeeze pages are easy to make and link to your social media.
- The search capabilities within the software work very well.
- The artificial intelligence sometimes says things an agent wouldn't say.
- The system doesn't verify phone numbers well enough.
- The prices for some services to export marketing are a little pricey.
June 28, 2022
kvCORE Gets the Job Done!
kvCORE has helped the agents in my office become more efficient in several areas of their business. Most importantly staying in touch with their sphere of influence. It has also helped them immensely in the field of having a website and using that website to generate leads for their business.
- Automation
- Ease of use
- Providing a library of information
- Having access to customer service
- Customer service could respond a little faster
- Provide more free support instead of charging hourly
- Better customization options for websites
1) All of our agents have their own kvCORE account that sits under our admin account. They use the kvCORE website as their primary site and kvCORE CRM as their Real Estate CRM. They also run paid campaigns through kvCORE to drive leads and use kvCORE to automate email, text, and tasks to nurture those leads.
2) We use kvCORE at the office/brokerage level as our primary B2C website, which converts leads we drive through Google Ads. We also run Enterprise Property Boost to automatically run FB ads based on our listings to drive leads into a pond that is a free leads program for our agents.
3) We also use kvCORE in some ways to aid our agent recruiting process. We use a smart campaign to automate touches via text and email with our recruiting relationships.
2) We use kvCORE at the office/brokerage level as our primary B2C website, which converts leads we drive through Google Ads. We also run Enterprise Property Boost to automatically run FB ads based on our listings to drive leads into a pond that is a free leads program for our agents.
3) We also use kvCORE in some ways to aid our agent recruiting process. We use a smart campaign to automate touches via text and email with our recruiting relationships.
- Brokerage to Agent Management. We can assist agents with lead nurture and website edits, as well as see a rollup report of their engagement with their leads and contacts.
- I love the marketing automation. Not just smart campaigns. Market Reports and Setting up cool house search alert emails has been a key way our agents automate touches with their sphere of influence in kvCORE.
- kvCORE allows us to very easily run a free leads program. We run enterprise property boost to automatically drive leads from our listings into a pond where our agents claim and work leads.
- I love being able to spin up a new website for an agent in seconds, and editing their website for them easily allows us to provide an efficient high level of support.
- I also love how kvCORE keeps your leads and contacts private from your brokerage and how easy it is to export your contacts. Privacy is a cool feature.
- Their support is good, but wait times can be long. They want you to use their chat, but then when you ask your question, it can be a several hour wait time between responses. The people are nice and resolve your issue. But I think chat is for quick back and forth communication, not something with a long delay. Also, you can only really do it effectively on your computer, not on your phone.
- It's proving very tough to track leads from campaigns we are running ourselves. If your website converts a lead, it really just gives you the website source, and even that only some of the time. It would be great to create custom sources and have kvCORE track that traffic and lead via some sort of UTM tag or URL parameter.
- Some of the load times aren't great. When I load up my database, it takes a while to actually display. Also, when a lead is claimed in a pond, you have to refresh to be able to contact them. Then once you add a campaign, you have to refresh again to see the tasks that fire. This is a bit clunky.
- The app is great, but there is still some limited functionality. It would be great to access and claim leads from a pond on the mobile app. Also if you could get push notifications when new leads are added. Our time to lead sucks, and that's because kvCORE doesn't alert you super quickly.
June 22, 2022
kvCORE Review
Score 5 out of 10
Vetted Review
Verified User
I used kvCORE 8 years ago with another real estate firm and was truly excited to learn this would be our CRM. Unfortunately, this has been a disaster. The product is not user-friendly and they wrangle you into long-term contracts. They have numerous webinars available to learn the product if you have the time to learn it. If you already have a job this is a second job. Good luck trying to reach customer service. Help starts with a BOT, then in 24 hours a live chat and if you are not glued to your computer and do not answer quickly they ask if you are still there then close out the conversation. Additionally, the auto-replies to our customers become obnoxious to the point the customers ask to be unsubscribed. Really glad to be done with them. If you have a dedicated marketing person who can spend hours learning the system and control the timing of the drip campaigns it has all the bells and whistles. In my humble opinion, kvCORE is costly and lacks the support needed to use its advanced system.
- Advanced lead generation
- Real customer service
- Quick customer service response
Score 1 out of 10
Vetted Review
Verified User
My agents and I loved kvCORE up until we had problems. We switched from one brokerage that used it to my own brokerage and was told they would import over our CRM/Leads/Sphere. Big Mistake!!! None of us recognized the names that came over and no one from our last 5 years of using was even there. When I called asking about it I was told they were company-owned leads and company-owned leads did not transfer. I assured them the former brokerage had no company-owned leads and as I was the primary broker for that company before opening my own shop I should know. The person I was speaking with said they would need to get the owner's permission to release our leads. Did I say, Owners? There is only one Owner, who are you referring to? The 2 names they gave me as owning the previous brokerage where we were I had never heard of! Then they said for $200 each agent they could get us our leads back. No thank you that is not what we were promised at the front end. So here we are Day 65 of the hostage situation and NOTHING!!!
- lead capture
- website
- customer/client follow-up
- Issue Resolution
- Customer Service
- Client follow up and follow through
Score 1 out of 10
Vetted Review
Verified User
I used this product to be my main form of lead & transaction management. it worked okay for that purpose.
- LEad generation
- marketing automations
- transaction managamanet
- CRM management
- Customer service
- Ease of use
- price
October 15, 2021
kvCORE - FAILS in my opinion
Score 1 out of 10
Vetted Review
Verified User
kvCORE was supposed to help with cram and streamlining our systems. After [our experience of] many failed training attempts - (sorry we have to reschedule something is wrong [they said]). Then the process of failure with our integration for our other lead Gen systems, we had enough [of] spending more time trying to iron out the kinks. [In my experience we were] promised we could cancel if [they] couldn’t fix it or we had more issues [and] we did, several and had no more time to wait it out. [I felt it was] very frustrating, [we experienced] broken promises, software glitches, and so on. [In my experience] they refused to let us out of the contract and even noted [to] the account that we changed our mind, are satisfied, and no longer wish to cancel! This is a lie and they had 3 months to correct [it]. I would go anywhere else besides kvCORE. It’s a flop, [in my opinion], I strongly do not recommend this company as [I feel] the integrity lacks and [I believe] the software is weak when it comes time to blend the programs.
- Sales pitch
- Trainer training
- Software
- Management
- [In my experience] contract breech and fraud
February 28, 2020
kvCore review
Our whole organization uses kvCORE as a lead generation and also to keep in contact with past and present clients
- Automated contact
- Ability to categorize leads
- Keeps me in front of future customers
- I do not have any recommendations for improvement.
February 22, 2020
kvCORE is my Lead Generation Engine
The whole company uses kvCORE. It is robust and useful in every way. I use it every day for lead generation and for my website. I can use it to post to Craigslist in one click or to make single-page website extensions or landing or squeeze pages. It allows me to put my customers on a contact schedule so that I can make sure they are in my pipeline.
- Lead Generation: organic leads straight into the CRM.
- Landing Pages: create custom campaigns.
- The videos are great, but they are very techie and hard to follow.
- The videos to learn the skill are not in the correct order as to WHEN in the person's knowledge base you need to learn them.